At Dune Trekking, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website www.dunetrekking.com or book any tour/service with us.
By accessing our website or using our services, you agree to this Privacy Policy.
1. Information We Collect
a) Personal Information
We may collect the following personal details:
-
Full name
-
Phone number
-
Email address
-
Address/city/country
-
ID proof information (if required for permits)
-
Emergency contact details
-
Payment information (processed securely through trusted payment gateways)
-
Medical information (only if required for safety during tours)
b) Automatically Collected Information
When you visit our website, we may collect:
-
IP address
-
Browser type and version
-
Device type
-
Pages visited
-
Cookies and tracking data
-
Time spent on the website
c) Booking & Communication Data
-
Messages sent to us (email, phone, WhatsApp, forms)
-
Tour preferences, travel dates, and special requests
2. How We Use Your Information
We use your data to:
-
Process bookings and confirmations
-
Provide desert tours, safaris, and related services
-
Communicate booking details, updates, and offers
-
Improve website performance and customer experience
-
Ensure guest safety during tours
-
Manage payments and receipts
-
Comply with legal and regulatory requirements
We do not sell or misuse your personal information.
3. Sharing of Information
We may share your information only when necessary:
a) With Service Providers
-
Tour guides
-
Transport partners
-
Camps, hotels, or activity providers
-
Payment gateway partners
b) Legal Requirements
We may disclose information if required by:
-
Government authorities
-
Court orders
-
Law enforcement
We never share data for marketing by third parties.
4. Cookies & Tracking Technologies
Our website uses cookies to:
-
Improve browsing experience
-
Understand visitor behavior
-
Save preferences (language, device type, etc.)
-
Analyze website performance
You may disable cookies through your browser settings, but certain website features may not function fully.
5. Data Security
We implement reliable security measures to protect your data from:
-
Unauthorized access
-
Modification or disclosure
-
Loss or theft
However, no online system can guarantee 100% security. We use trusted platforms and encrypted channels for data handling.
6. Data Retention
We retain your data only as long as necessary for:
-
Bookings and service delivery
-
Legal obligations
-
Customer communication
You can request deletion of your data anytime (unless legally required to retain it).
7. Your Rights
You have the right to:
-
Access your personal data
-
Correct inaccurate information
-
Request deletion of your data
-
Withdraw consent
-
Request how your data is being used
-
Opt-out of marketing communications anytime
To exercise these rights, contact us using the details below.
8. Links to Third-Party Websites
Our website may contain links to external sites (hotels, travel partners, payment gateways).
We are not responsible for their privacy practices. Please review their policies separately.
9. Updates to This Policy
We may update this Privacy Policy from time to time.
Updated versions will be posted on our website with the revised “Last Updated” date.
10. Contact Us
If you have questions about this Privacy Policy or want to request data access/deletion:
Dune Trekking
📍 K.L. Anchalvanshi Colony, Dedansar Road, Jaisalmer, Rajasthan, India
📞 +91 63751 94192
🌐 www.dunetrekking.com
📧 info@dunetrekking.com
